Lana Bagur Ducharme | Senior UX Designer

Hi, I'm Lana

Sr. UX Designer &
Information Architect

I love creating applications based on UX research.
It is very rewarding to work on a project that helps many users
to streamline their process and reduce time on task.

B2B APPLICATIONS

Created multiple large business applications

Customer Analytics

Analytics software that helps track customer journeys and optimize them for better user experience. View more...

Enterprise Web Application

Solution for a business to securely set up and access applications from anywhere or any device. View more...

Network Monitoring

Monitoring of the products, service statuses and alerts

T3 Contact Center

Desktop application for a contact center specialist or manager to quickly access 40+ services when customer calls for help. View more...

CONSUMER WEBSITES

Designed according to requirements or proposed brand new concepts and features

Mini Owner Website

This is a customer telematics website. It displays to the car owner all vehicle sensor data. User can set up and customize their services, driving routes and preferences. View more ...

MOBILE APPs

Mobile apps for B2C, clients and partners

IP Radio

App that helps the driver to manage their music and view weather while on route.

RC_4.1.6_And_Menu5_Dispatcher_01052015_gray.jpg

Dispatch Software

Allows a dispatcher to monitor their fleet and dispatch new jobs.

ViewPoint

Web application & mobile app that enables submission of POs.

INFORMATION ARCHITECTURE

Task flows, organization topography, intranet navigation, product & customer journeys

Customer Journey Map

Customer journey for a user from initial product research to enrollment and later renewal of subscription. Diagram includes user roles and departments involved, workflows, process steps and time allocations.

IA for ATX Roadside Services

All internal and 3rd party applications used for ATX services for BMW roadside assistance.